Our lettings fees

We believe in a fair and transparent fee structure

That’s why, unlike most estate agents, we do not, mark-up maintenance invoices, receive commission from contractors, inflate the cost of ongoing safety certificates such as gas safety reports, or charge additional fees to renew tenancy agreements, serve notice or to protect a deposit.

Property management

  • Tenant find (as below)
  • Rent collection service
  • Key holding
  • Ongoing legal and safety checks
  • Inspections and detailed reports
  • Maintenance and repairs
  • Move out management
  • Rapid tenant replacement
FEE: £475 set up fee plus 14.4% of monthly rent inc. VAT

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Tenant finding only

  • Property appraisal and valuation
  • Multi-channel targeted marketing
  • Professional photography
  • Tenant matching
  • Accompanied flexi-viewings
  • Credit and reference checks
  • Tenancy agreement
  • Move in paperwork
  • Deposit Protection Scheme
  • Legal and safety checks
FEE: 75% of first month’s rent inc. VAT (min. £800)

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Rent Guarantee Protection

For our fully managed landlords, we offer an optional Rent Guarantee service for added peace of mind. This service is underpinned by a rent protection insurance policy held by M A S O N S . This allows us to handle the entire claims process directly with the insurer – removing any hassle from your side. In the event of a successful claim, the payout is made to
M A S O N S and then promptly forwarded to you. A full breakdown of the policy benefits and terms is available on request.

Policy Benefits Include:

  • No excess to pay
  • £100,000 cover for legal expenses and rent protection, including:
    ■ Repossession and rent recovery
    ■ Alternative accommodation and storage costs
    ■ Property damage, nuisance, and trespass
    ■ Defence against criminal prosecutions
    ■ Contract disputes, tax enquiries, and witness expenses
  • Rent payments begin within 30 days of claim acceptance
  • 100% of rent paid until vacant possession is obtained or the £100,000 limit is reached
  • Cover includes the first month’s rent where a tenant has been moved in but rent has not been received
  • 75% of rent paid for up to 3 months after possession if the property is re-let through M A S O N S
  • Additional cover of £1,000 is available on top of the deposit
  • Fully updated to comply with the latest legislation

Pricing:

  • £325 per annum for rents up to £2,500pcm
  • £450 per annum for rents between £2,501 and £4,000pcm
  • POA for rents over £4,000pcm

Want to see exactly what our contractors charge?

We don’t add mark-ups – ever.

Lettings maintenance costs

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Reviews

Excellent
M A S O N S | Award Winning Lettings & Property Management5.0
Based on 155 reviews
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David Rodriguez
7 days ago
We can’t recommend MASONS, and especially Luke Mason, highly enough. We first dealt with Luke and Trupti while renting the property, and when the opportunity came to buy it, there was no one else we would have wanted to guide us through the process. From beginning to end, Luke was exceptional. His professionalism and communication were outstanding, but what really makes MASONS stand out is the genuine personal touch they bring to everything they do. Luke made us feel like more than just clients, he made us feel valued, listened to, and supported throughout every stage of both our tenancy and our house purchase. Buying a home can be a stressful experience, but Luke was always on hand to answer questions, offer reassurance, and keep everything moving smoothly. Nothing was ever too much trouble, and his honest, approachable nature gave us complete confidence every step of the way. It’s rare to find someone who combines such professionalism with genuine care for their clients. We are incredibly grateful for everything Luke did for us and wouldn’t hesitate to recommend MASONS to anyone looking to rent, buy, or sell a property. Thank you, Luke, for making such an important milestone such a positive and memorable experience.
Response from the owner:Thanks for taking the time to leave a review David. 🙏🏻
Shivanjali Gupta
1 week ago
Moving home is stressful at the best of times, but Connor from Mason's property made the whole experience so much easier from start to finish. He was incredibly helpful, responsive, and patient throughout the entire process, always taking the time to answer my questions and keep me updated. I can't thank him enough for all his help and would highly recommend both Connor and the team to anyone looking to rent. Outstanding service from start to finish!
Response from the owner:Thank you Shiv for the kind words - we really appreciate you taking the time to leave this review and that we were able to make the move a little less stressful. If you need anything you know where we are, all the best!
Hamsa Narasimhan
2 months ago
We had a great experience with Masons, especially Connor. He was thorough, responsive, and always happy to answer our questions. As first-time renters in the UK moving from Germany, we really appreciated his support and guidance, particularly with our unique circumstances. The whole process felt personal and genuine throughout—we never felt like just another application being processed. Everything was handled quickly and efficiently, with every effort made to meet our timeline. We're very grateful for Connor's help and would highly recommend both him and Masons.
Response from the owner:Thanks Hamsa for this fantastic review and recommendation! We're really glad that you felt supported as first time renters in the UK and hope that you enjoy your new home. You know where we are if you need anything.