Our lettings fees

We believe in a fair and transparent fee structure

That’s why, unlike most estate agents, we do not, mark-up maintenance invoices, receive commission from contractors, inflate the cost of ongoing safety certificates such as gas safety reports, or charge additional fees to renew tenancy agreements, serve notice or to protect a deposit.

Rent Guarantee Protection

For our fully managed landlords, we offer an optional Rent Guarantee service for added peace of mind. This service is underpinned by a rent protection insurance policy held by M A S O N S . This allows us to handle the entire claims process directly with the insurer – removing any hassle from your side. In the event of a successful claim, the payout is made to
M A S O N S and then promptly forwarded to you. A full breakdown of the policy benefits and terms is available on request.

Policy Benefits Include:

  • No excess to pay
  • £100,000 cover for legal expenses and rent protection, including:
    ■ Repossession and rent recovery
    ■ Alternative accommodation and storage costs
    ■ Property damage, nuisance, and trespass
    ■ Defence against criminal prosecutions
    ■ Contract disputes, tax enquiries, and witness expenses
  • Rent payments begin within 30 days of claim acceptance
  • 100% of rent paid until vacant possession is obtained or the £100,000 limit is reached
  • Cover includes the first month’s rent where a tenant has been moved in but rent has not been received
  • 75% of rent paid for up to 3 months after possession if the property is re-let through M A S O N S
  • Additional cover of £1,000 is available on top of the deposit
  • Fully updated to comply with the latest legislation

Pricing:

  • £325 per annum for rents up to £2,500pcm
  • £450 per annum for rents between £2,501 and £4,000pcm
  • POA for rents over £4,000pcm

Want to see exactly what our contractors charge?

We don’t add mark-ups – ever.

Modern house interior

Reviews

Denuka Nirmalee
6 days ago
We really appreciate all the support and guidance from Mason’s throughout the renting process. Everything was handled smoothly and promptly. Luke was especially helpful in responding to all our queries and arranging everything we needed before we moved in. We found Mason’s letting agents to be very responsive, transparent, and professional, especially compared with other agents we contacted in Luton. We’re very happy with their service and would happily recommend them to anyone looking for a property agent.
Response from the owner:Thanks Denuka for this great review, we're really glad to hear you're happy with our service. Wishing you all the best in your new home.
Sally S
7 days ago
Masons (Luke) are first class Letting Agents, going above and beyond. Since we started using his firm to find tenants, on several occasions now, not only has he found new tenants swiftly, but all have been very suitable tenants. Luke is extremely approachable and knowledgeable, and nothing is too much trouble. He dealt with the paperwork and legalities on our behalf, leaving us to concentrate on preparing the apartment. All in all, it was a stress free time for us, knowing that we were in capable hands. You receive a very personal service from Luke and we wouldn’t hesitate in recommending Masons for both landlords and tenants.
Response from the owner:Thanks so much for the lovely review Sally and really pleased to be working with you again.
Kate Ashmore
1 week ago
Luke is genuinely in a league of his own. I wouldn’t sell or let with anyone else. He’s someone you can have absolute trust in. Luke is transparent, highly knowledgeable and 100% reliable. Masons are head and shoulders above everyone else in all areas. The team are just excellent. Can’t recommend highly enough.
Response from the owner:Thanks Kate for this stellar review, it truly means a lot!