Our lettings fees

We believe in a fair and transparent fee structure

That’s why, unlike most estate agents, we do not, mark-up maintenance invoices, receive commission from contractors, inflate the cost of ongoing safety certificates such as gas safety reports, or charge additional fees to renew tenancy agreements, serve notice or to protect a deposit.

Property management

  • Tenant find (as below)
  • Rent collection service
  • Key holding
  • Ongoing legal and safety checks
  • Inspections and detailed reports
  • Maintenance and repairs
  • Move out management
  • Rapid tenant replacement
FEE: £475 set up fee plus 14.4% of monthly rent inc. VAT

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Tenant finding only

  • Property appraisal and valuation
  • Multi-channel targeted marketing
  • Professional photography
  • Tenant matching
  • Accompanied flexi-viewings
  • Credit and reference checks
  • Tenancy agreement
  • Move in paperwork
  • Deposit Protection Scheme
  • Legal and safety checks
FEE: 75% of first month’s rent inc. VAT (min. £800)

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Rent Guarantee Protection

For our fully managed landlords, we offer an optional Rent Guarantee service for added peace of mind. This service is underpinned by a rent protection insurance policy held by M A S O N S . This allows us to handle the entire claims process directly with the insurer – removing any hassle from your side. In the event of a successful claim, the payout is made to
M A S O N S and then promptly forwarded to you. A full breakdown of the policy benefits and terms is available on request.

Policy Benefits Include:

  • No excess to pay
  • £100,000 cover for legal expenses and rent protection, including:
    ■ Repossession and rent recovery
    ■ Alternative accommodation and storage costs
    ■ Property damage, nuisance, and trespass
    ■ Defence against criminal prosecutions
    ■ Contract disputes, tax enquiries, and witness expenses
  • Rent payments begin within 30 days of claim acceptance
  • 100% of rent paid until vacant possession is obtained or the £100,000 limit is reached
  • Cover includes the first month’s rent where a tenant has been moved in but rent has not been received
  • 75% of rent paid for up to 3 months after possession if the property is re-let through M A S O N S
  • Additional cover of £1,000 is available on top of the deposit
  • Fully updated to comply with the latest legislation

Pricing:

  • £325 per annum for rents up to £2,500pcm
  • £450 per annum for rents between £2,501 and £4,000pcm
  • POA for rents over £4,000pcm

Want to see exactly what our contractors charge?

We don’t add mark-ups – ever.

Lettings maintenance costs

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Reviews

Excellent
M A S O N S | Award Winning Lettings & Property Management5.0
Based on 163 reviews
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Samantha Crawley
2 days ago
Very attentive service when selling a house for us. As a small business it was good to deal with just one person (Luke) making it a very personal experience. Kept us informed at all times and answered emails and phone calls very quickly. He saw the process right through to completion and was efficient and professional. We would definately use Masons again if we were to sell a property.
Response from the owner:Thanks Samantha for leaving this review! It truly means a lot to know you had a great experience and we'd be delighted to help again in the future.
John Toule
6 days ago
I have known Luke for 15 plus years from when he was involved in the initial letting of my apartment in Hitchin as I had moved to France and that went so smoothly and no problems were encountered. Time has moved on and various changes have occurred. However Luke has remained in touch with me and has became an important source of property related advice. I was aware that he had established his own property agency in Hitchin. More recently I became concerned how effective the existing agent had become and following disturbing conversations with them and with the existing tenant giving notice I felt it necessary to contact Luke and after negative responses from the existing agency I had to protect my asset and instruct Masons to handle the end of tenancy matters and to re-market the property. This involved a lot of work in the property repairs, restoration, replacements and redecoration etc. Being an absentee landlord I had to put the onus on Luke to advise and to source the necessary expertise. He did all this so quickly and to an amazing standard and to be honest at a very reasonable cost and he was also able to recover a good proportion of the tenants deposit . I am so pleased to be working with Luke and his team and I can only thank him for his hard work and would certainly recommend his services and a safe pair of hands
Response from the owner:Thank you so much for your kind words and for taking the time to leave such a detailed review. It’s been a pleasure working with you again after all these years, and I really appreciate the trust you’ve placed in me and the team.
Sharon Gray
7 days ago
Luke and his team have been amazing from the beginning of the process ,during and up to completion. They are extremely knowledgeable, professional, helpful friendly and supportive with regular updates and advice throughout the whole process. Thank You Luke and the team
Response from the owner:Thank you Sharon for this amazing review, it's been an absolute pleasure!