Our lettings fees

We believe in a fair and transparent fee structure

That’s why, unlike most estate agents, we do not, mark-up maintenance invoices, receive commission from contractors, inflate the cost of ongoing safety certificates such as gas safety reports, or charge additional fees to renew tenancy agreements, serve notice or to protect a deposit.

Rent Guarantee Protection

For our fully managed landlords, we offer an optional Rent Guarantee service for added peace of mind. This service is underpinned by a rent protection insurance policy held by M A S O N S . This allows us to handle the entire claims process directly with the insurer – removing any hassle from your side. In the event of a successful claim, the payout is made to
M A S O N S and then promptly forwarded to you. A full breakdown of the policy benefits and terms is available on request.

Policy Benefits Include:

  • No excess to pay
  • £100,000 cover for legal expenses and rent protection, including:
    ■ Repossession and rent recovery
    ■ Alternative accommodation and storage costs
    ■ Property damage, nuisance, and trespass
    ■ Defence against criminal prosecutions
    ■ Contract disputes, tax enquiries, and witness expenses
  • Rent payments begin within 30 days of claim acceptance
  • 100% of rent paid until vacant possession is obtained or the £100,000 limit is reached
  • Cover includes the first month’s rent where a tenant has been moved in but rent has not been received
  • 75% of rent paid for up to 3 months after possession if the property is re-let through M A S O N S
  • Additional cover of £1,000 is available on top of the deposit
  • Fully updated to comply with the latest legislation

Pricing:

  • £325 per annum for rents up to £2,500pcm
  • £450 per annum for rents between £2,501 and £4,000pcm
  • POA for rents over £4,000pcm

Want to see exactly what our contractors charge?

We don’t add mark-ups – ever.

Modern house interior

Reviews

We had a great experience with Masons, especially Connor. He was thorough, responsive, and always happy to answer our questions. As first-time renters in the UK moving from Germany, we really appreciated his support and guidance, particularly with our unique circumstances. The whole process felt personal and genuine throughout—we never felt like just another application being processed. Everything was handled quickly and efficiently, with every effort made to meet our timeline. We're very grateful for Connor's help and would highly recommend both him and Masons.
Response from the owner:Thanks Hamsa for this fantastic review and recommendation! We're really glad that you felt supported as first time renters in the UK and hope that you enjoy your new home. You know where we are if you need anything.
This is the first time I have rented from Masons and it was by far the best experience I have had with a rental agent (this is my 4th rental property all with different agencies!) .

Luke and Connor made the whole thing so simple, which on the surface it wasn't as I was relocating from Loughborough to the area for a new job. From the initial email reply it was just great, I happened to be in Spain when I emailed and Luke gave me a live video tour while I was sat by the poolside 😂

Once I was back Connor went out of his way to meet me at the property and it was secured quickly and efficiently online.

Highly recommend Masons as they definitely go above and beyond what I had come to expect from a letting agent.

Thanks again
Response from the owner:Thanks Paul for this great review! We're really glad to hear you had such a positive experience with us and wish you all the best in your new home.
Amazing service! Professional, friendly and always ready to support or help with any rental matters. Luke and Trupti were particularly helpful and dealt with queries very promptly. The welcome pack was also a nice touch at the start of the rental period. Would definitely recommend.
Response from the owner:Thanks Lorraine, we're really glad to hear you had such a great experience with us from start to finish. Wishing you all the best in your new home!