Paul has been a trusted landlord collaborating with Luke since 2008 and was among the first to join M A S O N S at its inception. We thought it was about time to sit down with him and share some insights from his experience working with us and managing his property portfolio.
Q: Can you tell us a little about your property portfolio and how you came to work with M A S O N S?
A: I own several properties across Hertfordshire, and as a busy professional, I wanted to ensure my tenants received the best possible experience while freeing myself from the day-to-day demands of property management. When I first came across M A S O N S, I was struck by their transparency and proactive approach to managing properties. After previous disappointments with other agents, I knew I needed a reliable agent who could take the pressure off – and M A S O N S proved to be the perfect fit.
Q: How has your experience been working with M A S O N S? What stands out to you about the service?
A: Honestly, it’s been a game-changer. From day one, I’ve felt truly supported. The team at M A S O N S is incredibly responsive—whether it’s handling a maintenance request or responding to an inquiry from one of my tenants. What I really appreciate is their transparency and communication. They keep me informed on the important matters while managing the smaller details without needing to involve me. Throughout the entire process, it’s clear they’re just as invested in the success of my properties as I am.
Q: How has this benefited you, both professionally and personally?
A: On a professional level, it’s freed up so much of my time. I no longer have to worry about tenant issues, property inspections, or dealing with maintenance problems. M A S O N S handles everything, which allows me to focus on my career. Personally, it’s given me peace of mind knowing that my properties are in good hands. I’m not constantly juggling calls or emails about issues; instead, I trust M A S O N S to manage it all, which allows me to enjoy my life outside of property management.
Q: How would you describe your relationship with your tenants, knowing that
M A S O N S is handling the day-to-day management?
A: One thing I love about working with M A S O N S is that they manage the relationship with my tenants in a way that’s professional but also personable. They’re responsive, but they also know how to handle situations with care. I’ve received great feedback from my tenants about the quick response times and the overall management of the property. I think it shows that when you invest in a solid management company, everyone benefits.
Q: Can you share a specific instance where M A S O N S really went above and beyond for you?
A: There was one time when a major plumbing issue came up in one of my properties. The tenant called M A S O N S on a Sunday and they were on top of it right away. They had the issue diagnosed and fixed within a few hours and updated me quickly after. It could’ve been a huge headache, but M A S O N S handled it so efficiently that I didn’t have to worry at all. They even followed up with the tenant to make sure everything was to their satisfaction. That level of care is what really sets them apart.
Q: For anyone out there considering fully managed services from M A S O N S, what would you say to them?
A: I would highly recommend it! If you’re looking to take the stress out of property management and give yourself more time, M A S O N S is the way to go. The team is trustworthy, efficient, and dedicated to ensuring that both landlords and tenants are happy. Whether you have one property or a whole portfolio, they can tailor their services to fit your needs, and they do so with a level of expertise that’s second to none.
Q: Is there anything else you’d like to share about your experience working with
M A S O N S?
A: I just want to emphasise how much of a difference it’s made in my life. It’s not just about handing over the reins to someone else; it’s about finding a partner who truly understands the value of both your property and your time. Working with M A S O N S has been one of the best decisions I’ve made as a landlord.
If you’re seeking a responsible, experienced property management service in Hitchin, Biggleswade, Letchworth Garden City, Stevenage, Stotfold, or Welwyn,
M A S O N S is always happy to help. To discover more or for an initial chat about how we support landlords and tenants, drop us a line at 01462 557 477 or [email protected] to discuss your property needs.
M A S O N S is an award-winning letting agent based in Hitchin, specialising in residential lettings, property management, and buy-to-let investments in Hertfordshire and beyond.
