Property Detail
This landlord purchased a brand-new, high-spec two-bedroom, two-bathroom apartment in Hitchin as a buy-to-let investment and initially entrusted it to a well-known high-end agent on a fully managed service. Despite the property’s excellent condition, the experience quickly became frustrating.
The first tenants raised repeated maintenance issues, but access was refused for contractors, making it impossible to carry out essential repairs. With little support from his previous agent, the landlord grew disheartened and even considered selling the investment property and leaving the rental market.
When the tenants gave notice, he decided to switch management to us at M A S O N S. We immediately stepped in, providing clear, proactive guidance and ensuring the property was ready for marketing. We professionally advertised the apartment and quickly secured new tenants, who have now been in situ for over a year with no reported issues. The landlord is finally enjoying the reliable, low-stress experience he expected from the outset.
The apartment itself is a standout Hitchin rental property. Within walking distance of Hitchin railway station and North Hertfordshire College, it offers a bright, open-plan kitchen/lounge with integrated appliances and a Juliet balcony, a master bedroom with built-in wardrobe and ensuite shower room, a second bedroom, and a family bathroom. Additional features include gas central heating via combi boiler, allocated parking, an electric vehicle charging point, and USB/USB-C charging ports.
By switching to M A S O N S, this landlord not only avoided selling a quality buy-to-let property but also regained confidence in the rental market through better property management, clearer communication, and consistent results.