Property Detail
This landlord purchased a brand-new, high-spec two-bedroom, two-bathroom apartment in Hitchin as an investment, entrusting it to a well-known high-end agent on a fully managed service. Despite the property’s excellent condition, the experience quickly became problematic.
The first tenants raised repeated complaints about maintenance issues. Yet when contractors were sent to resolve them, access was refused, making it impossible to carry out essential works. With little support or resolution from his agent, the landlord grew frustrated and disheartened. Before long, he was seriously considering selling the property and exiting the rental market altogether.
At that point, the tenants gave notice and the landlord decided to switch management to M A S O N S.
We took over immediately and provided clear, proactive advice. Once the property was ready, we professionally marketed the apartment and quickly secured new tenants, who have now been in situ for over a year with no issues reported. The landlord is finally enjoying the reliable, low-stress experience he expected from the outset.
The apartment itself is a standout: located within walking distance of Hitchin railway station and North Hertfordshire College, it offers a bright, open-plan kitchen/lounge with integrated appliances and a Juliet balcony, a master bedroom with built-in wardrobe and ensuite shower room, a second bedroom, and a family bathroom. Further benefits include gas central heating via a combi boiler, allocated parking with an electric vehicle charging point and USB/USB-C charging ports.
By switching to M A S O N S, this landlord not only avoided selling a quality investment but also regained confidence in the buy-to-let market through better service, better communication, and better results.