Our reviews

We really appreciate all the support and guidance from Mason’s throughout the renting process. Everything was handled smoothly and promptly. Luke was especially helpful in responding to all our queries and arranging everything we needed before we moved in. We found Mason’s letting agents to be very responsive, transparent, and professional, especially compared with other agents we contacted in Luton. We’re very happy with their service and would happily recommend them to anyone looking for a property agent.

Masons (Luke) are first class Letting Agents, going above and beyond. Since we started using his firm to find tenants, on several occasions now, not only has he found new tenants swiftly, but all have been very suitable tenants. Luke is extremely approachable and knowledgeable, and nothing is too much trouble. He dealt with the paperwork and legalities on our behalf, leaving us to concentrate on preparing the apartment. All in all, it was a stress free time for us, knowing that we were in capable hands. You receive a very personal service from Luke and we wouldn’t hesitate in recommending Masons for both landlords and tenants.

Luke is genuinely in a league of his own. I wouldn’t sell or let with anyone else. He’s someone you can have absolute trust in. Luke is transparent, highly knowledgeable and 100% reliable. Masons are head and shoulders above everyone else in all areas. The team are just excellent. Can’t recommend highly enough.

Very attentive service when selling a house for us. As a small business it was good to deal with just one person (Luke) making it a very personal experience. Kept us informed at all times and answered emails and phone calls very quickly. He saw the process right through to completion and was efficient and professional. We would definately use Masons again if we were to sell a property.

I have known Luke for 15 plus years from when he was involved in the initial letting of my apartment in Hitchin as I had moved to France and that went so smoothly and no problems were encountered. Time has moved on and various changes have occurred. However Luke has remained in touch with me and has became an important source of property related advice. I was aware that he had established his own property agency in Hitchin. More recently I became concerned how effective the existing agent had become and following disturbing conversations with them and with the existing tenant giving notice I felt it necessary to contact Luke and after negative responses from the existing agency I had to protect my asset and instruct Masons to handle the end of tenancy matters and to re-market the property. This involved a lot of work in the property repairs, restoration, replacements and redecoration etc. Being an absentee landlord I had to put the onus on Luke to advise and to source the necessary expertise. He did all this so quickly and to an amazing standard and to be honest at a very reasonable cost and he was also able to recover a good proportion of the tenants deposit . I am so pleased to be working with Luke and his team and I can only thank him for his hard work and would certainly recommend his services and a safe pair of hands

Luke and his team have been amazing from the beginning of the process ,during and up to completion. They are extremely knowledgeable, professional, helpful friendly and supportive with regular updates and advice throughout the whole process. Thank You Luke and the team

Highly recommend the professional service provided by Masons. Luke made the move incredibly smooth, stress-free, and easy from start to finish.

Since moving in to a property managed by them, they have been very responsive and ensured that the property was in great condition for our arrival.

Luke has been just great, supportive, realistic, very responsive, understanding and professional. I felt supported whilst buying my first house. Thank you so much

Met with Connor for a flat viewing in Hitchin. He was incredibly friendly, knowledgable, and gave great recommendations to get a feel for the local area. If you're a landlord or potential tenant in the area, I definitely encourage giving Connor a call!

Masons are a professional letting agency and very helpful to tenants. I am a new tenant with little experience in letting property. They have been thorough and very helpful, even coming out with a spare set of keys when I mislaid my keys. The communicate well and I cannot fault their assistance or their attitude when providing assistance during teething problems. In particular, thank you Luke.

We can’t recommend MASONS, and especially Luke Mason, highly enough. We first dealt with Luke and Trupti while renting the property, and when the opportunity came to buy it, there was no one else we would have wanted to guide us through the process. From beginning to end, Luke was exceptional. His professionalism and communication were outstanding, but what really makes MASONS stand out is the genuine personal touch they bring to everything they do. Luke made us feel like more than just clients, he made us feel valued, listened to, and supported throughout every stage of both our tenancy and our house purchase. Buying a home can be a stressful experience, but Luke was always on hand to answer questions, offer reassurance, and keep everything moving smoothly. Nothing was ever too much trouble, and his honest, approachable nature gave us complete confidence every step of the way. It’s rare to find someone who combines such professionalism with genuine care for their clients. We are incredibly grateful for everything Luke did for us and wouldn’t hesitate to recommend MASONS to anyone looking to rent, buy, or sell a property. Thank you, Luke, for making such an important milestone such a positive and memorable experience.

Moving home is stressful at the best of times, but Connor from Mason's property made the whole experience so much easier from start to finish. He was incredibly helpful, responsive, and patient throughout the entire process, always taking the time to answer my questions and keep me updated. I can't thank him enough for all his help and would highly recommend both Connor and the team to anyone looking to rent. Outstanding service from start to finish!

We had a great experience with Masons, especially Connor. He was thorough, responsive, and always happy to answer our questions. As first-time renters in the UK moving from Germany, we really appreciated his support and guidance, particularly with our unique circumstances. The whole process felt personal and genuine throughout—we never felt like just another application being processed. Everything was handled quickly and efficiently, with every effort made to meet our timeline. We're very grateful for Connor's help and would highly recommend both him and Masons.

This is the first time I have rented from Masons and it was by far the best experience I have had with a rental agent (this is my 4th rental property all with different agencies!) . Luke and Connor made the whole thing so simple, which on the surface it wasn't as I was relocating from Loughborough to the area for a new job. From the initial email reply it was just great, I happened to be in Spain when I emailed and Luke gave me a live video tour while I was sat by the poolside 😂 Once I was back Connor went out of his way to meet me at the property and it was secured quickly and efficiently online. Highly recommend Masons as they definitely go above and beyond what I had come to expect from a letting agent. Thanks again

Amazing service! Professional, friendly and always ready to support or help with any rental matters. Luke and Trupti were particularly helpful and dealt with queries very promptly. The welcome pack was also a nice touch at the start of the rental period. Would definitely recommend.

We have just rented a property through Masons and we have been very impressed with the company. They always responded very quickly and professionally to our complicated issues.

Connor was amazing, this is my first time dealing with estate agents and he covered absolutely everything really friendly professional and approachable really nice man , i would highly recommend using masons again especially Connor.

During our time we felt very well looked after by Trupti. Nothing was ever too much trouble, she was very active responsive and dealt with any issues very quickly. Friendly, helpful and speedy.

I had a particularly smooth and friendly experience with Masons via Connor, and would thoroughly recommend.

Very impressed with the service received from Masons. Made an enquiry via email and was contacted by them very quickly. The process was quick and smooth and when I viewed the property I was shown around by Connor Leane who was brilliant and very professional. Thanks Connor !!!

At all stages of communication Chris at Edmonton office offers a first class service. Always a positive and measured response with a very sincere and reassuring track record over the years. Exemplary team.

Exceptional service from Luke and his team at Masons.  They are professional, knowledgeable, informative and up-to-date on all current market conditions and legislation regarding property Sales and Lettings.  Excellent communication, attention to detail and local knowledge invaluable.  I highly recommend Masons.

Our experience with Masons has been great! This was our first big move and Connor really helped making the process more comfortable and streamlined, aswell as always being available for our questions. The team at Masons has been very helpful throughout. They're very friendly independent agency, and would highly recommend them if you’re looking to move in the area.

Masons managed our property rental and subsequently sold it for us. Everything was easy, organised and professional. They respond to concerns quickly and had all of the required tests and paperwork in place. They provide a diplomatic channel between landlord and tenant. Luke was professional and realistic along with being ambitious for our sale. Marketing materials were well presented and appropriately timed. Luke went the extra mile in ensuring our sale was completed smoothly. Would highly recommend as a local company for lettings or sales.