As a landlord, it’s hard to find an agent you can fully trust. Luke and his team have been an exception to that rule. Excellent comms, professional advice and complete transparency on things that really matter. Happy to give references for these guys
Response from the owner:Thanks for the lovely review Oliver.
Our experience with Luke was professional, hugely helpful and a massive breath of fresh air in the stress of house hunting. I would only recommend Mason's to anyone else hunting for their first home, based on a fantastic experience with them that no other estate agent could compare to. The process was smooth, efficient with excellent communication and explanation every step of the way. Luke was patient and accommodating to our needs and stresses of moving out for the first time.
Response from the owner:Thank you so much for your kind words. I’m really pleased to hear that your experience felt like a breath of fresh air - especially during what can be such a stressful time. It was a genuine pleasure helping you find your first home, and I’m so glad we could make the process smooth and clear for you.
Wishing you all the best in this exciting new chapter.
Best Wishes,
Luke Mason
Connor went above and beyond to meet my letting needs. Very thoughtful and professional.
Response from the owner:Thank you so much for this review Tony! It’s been a pleasure working with you and I hope your tenants are enjoying their lovely new home.
I had a great experience with Masons while looking for a new flat to let. The process was smooth and stress-free, thanks to Connor, who was incredibly helpful and flexible throughout. He was quick to respond to questions, accommodating with viewings, and made the whole process much easier. Highly recommend Masons, especially if you get the chance to work with Connor!
Response from the owner:Thank you so much for your kind words! We're really glad to hear that you had such a smooth and stress-free experience with us. Connor takes great pride in offering a helpful and responsive service, so it's brilliant to see that reflected in your journey. Wishing you all the best in your new flat – and thank you again for recommending M A S O N S!
The team at Masons is very friendly and made our moving experience smooth and enjoyable. The property which we moved in is amazing and we’re glad to live there.
Response from the owner:Thank you for your kind words! We’re delighted to hear that you had a smooth moving experience and it’s wonderful to know you’re loving your new home! If you ever need anything, we’re always here to help!
Excellent service. Very attentive and helpful agents, very efficient in terms of paperwork and checks. I was provided with a pack of very helpful information upon moving in which made finding everything so much smoother!
It really shines through that Masons go the extra mile to be helpful to their customers.
Connor has been an absolute angel throughout this process.
I would totally recommend Masons!
It really shines through that Masons go the extra mile to be helpful to their customers.
Connor has been an absolute angel throughout this process.
I would totally recommend Masons!
Response from the owner:Thank you for your wonderful review! We're so pleased to hear that you found our service attentive, efficient, and helpful. Providing a smooth moving experience is our priority, and it's great to know the information pack made a difference. Wishing you all the best in your new home and if you need anything, feel free to reach out!
I had a great experience, thanks to Connor who sorted everything quickly (took less than a week from viewing to moving in), provided all the necessary information and made the entire moving process smooth and stress-free. Highly recommend
Response from the owner:We're delighted to hear that we provided a swift and stress-free experience for you. Making moving easy is what we strive for, and we really appreciate you leaving us this review. Wishing you all the best in your new home!
We really appreciated Luke’s in depth knowledge and honest approach. It really made the whole process much easier and we’re really enjoying our new home!
Response from the owner:Thank you for the lovely feedback! It’s great to hear that the honest approach and Luke’s expertise made the process smooth for you. Really glad to know you’re enjoying your new home – all the best!
Luke and Connor at M A S O N S are incredible, they made the whole moving and letting process very easy and stress-free. They are all super professional, friendly, flexible, and really helpful. They've exceeded all my expectations and I would happily recommend them to anyone! Thank you!
Response from the owner:Thank you so much for your amazing review! We're thrilled to hear that you had such a positive experience with us. Making the moving and letting process as easy and stress-free as possible is exactly what we aim for, so it's wonderful to know we hit the mark. If you ever need anything in the future, don’t hesitate to get in touch. Thank you again!
Nothing but praise for MASONS. We were forced into a move due to our landlords selling up. I put an email blast out to all local letting agents a few months ago to ask they look out for a suitable property for us, and Luke was one of only three agents to respond to say he’d keep a look out. Sure enough, we’re now in our new house courtesy of Luke and his team. The entire process was really smooth, quick and stress-free, with great communication throughout, which is very much appreciated. Cheers!
Response from the owner:Thank you so much for taking the time to share your experience with M A S O N S. We're delighted to hear that we could assist you during what can often be a stressful time. It was our pleasure to help you find your new home, and we're thrilled that the process was smooth and stress-free for you. Great communication and support are at the heart of what we do, and it means a lot to know we made a difference. If you ever need anything in the future, don’t hesitate to reach out. Wishing you all the best in your new home!
MASONS helped me to find the right new house for me in Hitchin.
I will recomend them.
I will recomend them.
Response from the owner:Thank you for your recommendation, we’re thrilled to have helped you find the perfect home in Hitchin. Wishing you all the best in your new place!
Mason's were absolutely fantastic at getting us into our new home. The responsiveness to any queries and the ease of the process made it all stress free. We had clarity from them on the entire process and we never left guessing as to what was going on. Couldn't recommend them highly enough.
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that you had a stress-free experience and felt supported throughout the process. Providing clarity and responsiveness is what we strive for, so it means a lot to know we met your expectations. Congratulations on your new home, and we wish you all the best in this exciting new chapter!
We just moved into a property let by Masons and the experience was refreshingly honest. Connor and Luke are brilliant to work with and special thanks to Connor for working with us to resolve some issues, going above and beyond to get answers. I don’t often give 5 stars but their service was exceptional in my case.
Response from the owner:Thank you so much for your kind words and for trusting us with your move! We’re delighted to hear that we made the process seamless and went the extra mile to assist you. We strive to provide exceptional service, and it’s rewarding to know we exceeded your expectations. If there’s anything else we can do to help, please don’t hesitate to get in touch. Wishing you all the best in your new home!
Very professional and hard working team.. very happy with all the help from Conner Leane in helping to make our move so easy
Response from the owner:Thank you so much Erhan! We're thrilled to hear that you had a positive experience and that we could help make your move easy. It's always a pleasure to assist and your feedback means a lot. Wishing you all the best in your new home!
Luke was really quick and efficient with our house move. We had been looking for months. We found our house and moved in within 2 weeks. The utility bills were all organised as well, with one utility who they are partnered with.
I would highly recommend Masons to anyone who is looking for a rental property. No fuss and stress free.
I would highly recommend Masons to anyone who is looking for a rental property. No fuss and stress free.
Response from the owner:Thank you so much for sharing your experience! We’re delighted to hear that we could help make your move so quick and efficient, and that the transition was smooth, from finding the property to settling in with utilities all set up. We always aim for a no-fuss, stress-free process. Wishing you all the best in your new home, and please don’t hesitate to reach out if you need anything!
Connor and Luke have been amazing, they made the whole moving process very easy and stress-free. The entire team was highly professional, super flexible with last-minute requests, and always ready to help with any questions I had. I’d highly recommend Masons to anyone!
Response from the owner:Thank you for such a fantastic review! We're thrilled that you found the moving process easy and stress-free with our team. It's always our goal to be flexible, professional, and ready to assist however we can. If you ever need anything, we're here to help—and we wish you all the best in your new home!
We ( me and my partner) had a wonderful experience with MASONS as our letting agent! They were knowledgeable, attentive, and made the entire process smooth. Special thanks to Connor for helping me and my partner settling. His support truly made us feel at home!
Response from the owner:Thank you for such a wonderful review! We're delighted that you had a great experience with M A S O N S and that we could help make your move as smooth as possible. It was a pleasure assisting you, and I'm so glad I could help you settle into your new home. If there’s anything you need down the line, just let us know – we’re here to help!
Would highly recommend Masons. We recently moved to Hitchin and Connor has been very helpful throughout the process.
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with M A S O N S, and I'm glad we could assist you in your move to Hitchin. Wishing you all the best in your new home, and please feel free to reach out if you need anything in the future!
Recently rented a house from Masons. The process was very simple and everyone we spoke with were all very friendly and helpful.
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that you found the rental process simple and that our team was friendly and helpful. It was a pleasure assisting you, and we hope you enjoy your new home! If you ever need anything in the future, don't hesitate to reach out.
We used Masons for finding a family home to rent. Really great communication from start to finish. Would highly recommend.
Response from the owner:Thank you so much for your kind words! It's been a pleasure assisting you in finding your family home and we're thrilled that you were happy with our communication and service from start to finish. If you ever need anything in the future, please don't hesitate to reach out. Wishing you all the best in your new home!
Connor made sure that me and my friend had a smooth and easy transition into securing our flat! Would 100% recommend when looking to rent in Hitchin! Thanks again!
Response from the owner:Thank you so much for your review! We're thrilled to hear that we helped make the process smooth and easy for you and your friend. We appreciate your recommendation and are glad you had a great experience renting in Hitchin. Thanks again, and we hope you enjoy your new flat!
I can't speak highly enough of Masons and the exceptional service provided by Luke and his team. We have just moved from Hitchin to New York and let our house and so it was all the more important that we had a service we could trust while we're overseas. Every aspect has been note perfect and as other reviewers have commented the personal, hands-on service is truly excellent.
Response from the owner:Thank you for such a wonderful review! We understand how important it is to have a reliable service, especially when moving overseas, so we’re delighted that we could give you that peace of mind. Knowing that you trust us to take care of your home means a lot, and we’re so glad that you’re happy with our hands-on approach. We hope you have an amazing time in New York, and thank you again for sharing your experience!
Masons are simply the Best. Luke and his team go over and above to ensure everything is managed for both Landlord and Tenant to the highest of standards. I can't recommend them highly enough and would give 6 stars if that were an option!
Response from the owner:Thank you Victoria for your fantastic review! Our goal is always to exceed expectations for both landlords and tenants, so it’s great to hear that we’ve achieved that for you. Your recommendation means so much to us, and while six stars isn’t possible, knowing you’d give them truly makes a difference! Thanks again for your kind words, and I hope your new tenants are settling in well.
They were really good at everything.
From viewing the house to maintenance and all they did a fantastic job.
Thanks a lot :)
From viewing the house to maintenance and all they did a fantastic job.
Thanks a lot :)
Response from the owner:Thank you Nirasha for leaving this great review, we really appreciate it!
5 Stars! Best Estate Agents I’ve ever come across. Luke & Connor were thoughtful, showed genuine humanity and caring for their customers and the neighbourhoods. Thank You!.
Response from the owner:Thanks for taking the time to write this review, we're really pleased to hear that you're happy with our service and hope that you're settling into your new home!
I Would recommend this agency to any landlord or anyone looking for a new home. I was previously with a different agency and have now realised how much better this Lettings Agent is. They go the extra mile to ensure your property is pristine. I would definitely go fully managed with this Lettings Agent.
Response from the owner:Thanks for leaving us this awesome review James - we're really glad to hear that you're happy with our service and that your experience with us is better than with your previous agent. We always try to go the extra mile to ensure tenants receive pristine properties and are really happy to say that your new tenants are settling into their new home!
"I had a great experience with Masons agency. The service was professional, and the staff was incredibly friendly. Communication with the agent was excellent, and all my questions were answered promptly and clearly. I highly recommend their services!"
Response from the owner:Thanks for leaving us this amazing review - We're thrilled to hear you had a great experience with us and that we managed to answer all your questions!
We cannot recommend Masons highly enough. Luke has been looking after our property for a few years now whilst we are abroad and has been excellent in every way. Luke has a great library of contacts with tradespeople and has always been able to resolve occasional issues both promptly and at reasonable cost. After our long-term tenants recently vacated the property, Luke found us suitable new tenants immediately, and also organized a substantial refurbishment of the property in a short time frame before they moved in. At every step, Luke came with sensible solutions and his project management and attention to detail were second to none. As overseas landlords having someone local who we can trust to look after the property is invaluable. Masons also advise us regarding all legal obligations and make sure all the necessary checks are kept up to date.
Response from the owner:Thank you Anna for your stellar review! We're very pleased to hear that you're happy with our services and that we've managed to give you peace of mind whilst you're abroad. Our tradesmen are second to none and we're very pleased with the work that we've project managed for a quick tenant turn around. We look forward to working with you for years to come!
Luke was really amazing from the first viewing to the day we moved in. I would highly recommend Masons to anyone looking for a home. Once again thank you Luke.
Response from the owner:Thank you so much for your positive feedback! We really appreciate your kind words and are so glad that you had a great experience with us. Thanks again!
Responds fast and makes moving easy
Response from the owner:Thanks for the review Adam. I hope you're settling in well.
Excellent service from start to finish. Speed of communication and availability at all hours were also extremely helpful. Would highly recommend.
Response from the owner:Thanks for the great review, we really appreciate it!
My partner and I recently moved house, Luke and the team were amazing, Luke was very responsive and always there to help with any questions. Would highly recommend!
Response from the owner:Thanks for the review Marie, I hope you're both settling into your new home!
Very satisfied with Masons letting agent in Hitchin, helpful , professional quick and easy .
Response from the owner:Thanks for leaving us a review Henni, we really appreciate it!
Luke was really helpful and communicative throughout the whole process.
From first viewing to moving in, all of our questions and queries were dealt with so quickly - what could've been a stressful period felt like a seamless transition and let us settle into our new home stress free! We would definitely choose Masons moving forward and recommend them to anyone looking to rent or secure tenants for their property!
From first viewing to moving in, all of our questions and queries were dealt with so quickly - what could've been a stressful period felt like a seamless transition and let us settle into our new home stress free! We would definitely choose Masons moving forward and recommend them to anyone looking to rent or secure tenants for their property!
Response from the owner:We're glad to hear you had a seamless transition! Thank you very much for leaving a review.
My partner & I have recently moved in together. Luke was extremely helpful and professional from start to finish. Answered any questions we had and explained everything clearly. A completely stress free transition. Would not hesitate to recommend Luke in the future.
Response from the owner:Thanks for the review Helen, we're glad to hear the transition was stress free, all the best.
I recently rented a property from Masons and I cannot recommend them enough. Luke was more than helpful and made the whole process as smooth as possible.
Highly recommended. 👍
Highly recommended. 👍
Response from the owner:Thanks Jenna, I hope you're enjoying your new home.
I cannot speak more highly of the service we’ve received from Luke and his team. It’s been virtually stress-free knowing that everything has been taken care of and that it is being dealt with to the standard we’d expect. I would highly recommend working with Masons.
Response from the owner:Thanks Emma, It's always a pleasure to work with you.
Understanding, patient, kind and professional letting agents! Just setting in now, and we are very happy that we found them. Highly recommended!
Response from the owner:Thanks for the kind words Davide, we really appreciate you taking the time.
Very helpful staff, always respond fast and relaiable.
Response from the owner:Thanks for the review Shereen, much appreciated.
Masons have been managing my rental property for 2 years, Luke and the team do a fantastic job and have taken all the stress out of letting my property. I highly recommend them, they go above and beyond for both the landlords and the tenants.
Response from the owner:Thanks for the great review Carly, we really appreciate you taking the time.
Mason's were fantastic in helping me secure my first rental property in a new area. The communication, prompt emails and support was fantastic throughout. Luke was excellent in answering any questions i had and giving me the detailed information to support the tenancy application. I cannot recommend Masons enough!
Response from the owner:Thanks so much for the kind review Abi, wishing you all the best in your new home.
Masons (Luke) are first class Letting Agents, going above and beyond. From the moment we contacted Luke to advise we needed a new tenant, he couldn’t have been more helpful. Luke advertised the property, carried out the interviews, and more importantly, didn’t just find any tenant, but a more than suitable tenant. The whole process was stress free and Luke even got hands-on involved with helping us prepare the apartment and also arranging a cleaner -all at a very reasonable cost. A seamless and painless service.
You receive a very personal service from Luke and I wouldn’t hesitate in recommending Masons for both landlords and tenants.
You receive a very personal service from Luke and I wouldn’t hesitate in recommending Masons for both landlords and tenants.
Response from the owner:Thanks so much for the lovely review Sally and really pleased to be working with you again.
Recently had the pleasure of dealing with Masons for property letting, and I must say, Luke has been a game-changer in the industry. He stands out as the best letting agent I’ve ever encountered. His responsiveness and commitment to addressing any issues are unparalleled. Luke consistently takes ownership and accountability, presenting cost-effective solutions that are truly refreshing. His approach has made my experience with Masons exceptionally positive. Highly recommend!
Response from the owner:Thanks Barry, it's always a pleasure!
My experience with Masons was excellent. LUKE who I meet treated me very good and was very helpful, he answered all my email within minutes of sending them and everything was clear. Would definitely recommend masons to anyone.
Response from the owner:Thanks Andrew, really appreciate it.
Long term landlord with Luke and the team and I would highly recommend their services
Response from the owner:Thanks for the review Rob, it's greatly appreciated.
Luke understands what landlords are looking for in a rental agent. He takes all the hassle out of advertising, viewings, contracts and most importantly day to day queries and maintenance issues raised by the tenants. Best agent we've used in Hitchin!
Response from the owner:Thanks for the great review Tom, we really appreciate you taking the time, it helps us out tremendously.
We recently moved into a rental property and the service provided by Masons was very high quality,
Luke was very responsive and helpful.
Highly recommend
Luke was very responsive and helpful.
Highly recommend
Response from the owner:Thanks for taking the time to write this review, really appreciate it.
Great letting agency, Luke is always happy to help, answer any questions and solve any problem. Definitely recommended!
Response from the owner:Thanks Foteini, much appreciated.
Highly recommend, so helpful and professional making everything stress free. Nothing was too much of an ask and always kept up to date with the process. I wouldn’t consider using anyone else!
Response from the owner:Thanks Courtenay, it's always a pleasure!
